Stock Product Return Policy:
There is a 25% restocking cost assessed on most returns; Other manufacturers for which we are authorized dealers, may charge more. Proformance Unlimited inc. return policy for products and materials produced by outside services is subject to the terms and conditions imposed by these manufacturers, and in no way circumvents the 5-day time limit from date of sale.
Shipping costs to you and shipping returns back are your responsibility. Damaged items returned are not credited, so insure your package. Items not returned within seven (7) days are considered sold and final.
***Please inspect your engine upon delivery…You MUST note ANY damages to shipment with carrier or your claim can be denied.***
Completeness of returned product and its suitability for resale is evaluated upon receipt of merchandise.Incomplete or damaged product(s) cannot be credited. Items returned after seven (7) days are prorated for wear, and cannot be resold as new. Regarding suitability of a product: It is buyer’s responsibility to do due diligence prior to purchase.
If you are unhappy with your purchase and feel the purchased item was misrepresented, contact Proformance Unlimited inc. Customer Service immediately during regular business hours, Monday through Friday from 7:00 am to 5pm (excluding holidays) Eastern standard time, and we will do whatever we can to make your order correct.
Custom Products Policy:
Custom built engines are not returnable
Items other than “off the shelf” products (Engines) are considered custom. Contact us within 24 hours to report any problems. Custom products, by their nature, are products and materials which have been assembled to your order specifications, and are neither returnable nor refundable.
*Our Warranty is available online for review*
*Any Engine Modifications Must Be In Writing*
*There Will Be No Price Adjustments After 7 Days From Your Initial Deposit*
Order Cancellation Policy:
Canceling orders placed in the previous 5 days (stock items only). If you must cancel an order for a custom item, be aware that you are responsible for costs associated with your order to the point of cancellation: processing, designing and contracting that are as a result of your order, and charges for which may have already accrued, including shipping and return shipping. Cancellations for orders of stock items (an inventoried item) must be received prior to our shipping a part or all of the order, or a handling and return/restock fee will accrue. Custom built engine cancellation: Canceling any or all of a custom order (as defined by Proformance Unlimited inc.) accrues handling, processing, contracting, design department time, if any, and, any and all materials used, and any and all production time used, at any point no less than 25% of the cost of the custom item. Cancellations must be in writing and customer must contact us by phone. Specify order number and reason for cancellation request. Once a product has been assembled, The sale is by Proformance Unlimited Inc. considered to be final. No refunds will be issued. (See Custom Products Policy)
Due to extended wait times and price fluctuations from our suppliers we can’t guarantee the final cost of our products. We estimate this will be the cost but please be aware that we might have to raise your final invoice value based on parts cost. Raw materials have become increasingly scarce and expensive resulting in the companies that utilize these materials to increase the prices of their products that we use. As always, we are committed to providing quality products and services to you and appreciate your business and continued support.